WorkSafe Transport Melbourne

Yes. Book Melbourne Taxi is an approved WorkSafe Victoria transport provider. We accept injured workers for transport to medical appointments, physiotherapy, rehabilitation, occupational therapy, specialist visits, and return-to-work programs, with direct billing to your WorkSafe claim. To get started, call us on 0422 333 880 with your claim number and your case manager or employer contact. We confirm your transport entitlement, set up the billing, and arrange your first booking or standing schedule. There is no out-of-pocket cost at the time of travel for approved WorkSafe transport. All our drivers are accredited and experienced with injured worker transport, and they allow extra time for boarding and alighting where needed. We cover all Melbourne metropolitan suburbs and can reach most regional locations with advance notice.

WorkSafe Victoria covers reasonable transport costs for injured workers travelling to and from appointments that are approved under your claim. This generally includes travel to hospitals, physiotherapy, occupational therapy, pain specialist clinics, rehabilitation centres, hydrotherapy facilities, and workplace assessments. Transport to return-to-work programs and graduated workplace reintegration activities is also typically covered. The key requirement is that the appointment must be approved under your WorkSafe claim. Your case manager can confirm exactly which appointments qualify and what transport costs WorkSafe will fund. If you are unsure whether a specific appointment is covered, check with your case manager before booking. Once your entitlement is confirmed, we invoice WorkSafe directly for all approved trips at the standard approved rate.

Call us on 0422 333 880 with your WorkSafe claim number, your employer name, and your case manager contact details. We confirm the billing arrangement and then set up your first booking. If you have a regular appointment schedule, we can lock in all upcoming bookings at once so you do not need to rebook each time. You will receive a booking confirmation for each trip. For the billing to work correctly, we need the claim number and case manager details before the first trip. If you are arranging transport urgently for an upcoming appointment, call as early as possible and we will do our best to get you a same-day or next-day booking.

Yes. This is the arrangement most WorkSafe clients use. If you have regular physiotherapy, occupational therapy, or specialist appointments, we set up a standing schedule so you have the same driver at the same pickup time each week or as often as your treatment requires. You do not need to rebook for each appointment. We coordinate the invoicing directly with your case manager and keep a record of all trips. If your schedule changes or you need to add a new appointment type to your arrangement, call us on 0422 333 880 and we will update the schedule. We ask for 48 hours notice to cancel or change a standing booking where possible.

We understand that recovery rarely follows a fixed schedule. If your appointment times shift, your treatment facility changes, or you need transport for an unexpected appointment, call us on 0422 333 880 and we will update your arrangements the same day. We do not penalise injured workers for schedule changes that are part of the recovery process. If your WorkSafe entitlements change or your case manager updates your approved transport, let us know and we will adjust the billing setup accordingly. For changes to standing bookings, 48 hours notice is preferred but we accommodate shorter notice where we can. If your claim situation changes significantly, your case manager may need to provide an updated authorisation before we can continue billing WorkSafe directly.

Yes. We maintain complete trip logs for every journey including pickup address, dropoff address, date and time, driver name, vehicle registration number, distance, and fare. These records meet WorkSafe Victoria documentation requirements and are kept on file for the duration of your transport arrangement. If your case manager requests trip records, we can provide them quickly. Copies are also available to you directly on request. In the event of a WorkSafe audit or claim review, we can supply verified trip documentation for any booking in our system. We do not charge for providing documentation to support your claim or case file.

Yes. We regularly transport injured workers to graduated return-to-work programs, workplace assessments, employer meetings, vocational rehabilitation sessions, and occupational therapy at the workplace. Call us on 0422 333 880 with your program schedule and we will set up consistent transport for each session. If your return-to-work program has variable hours, just notify us at least 24 hours in advance for each session and we will have a driver available. Transport to return-to-work activities is generally an approved WorkSafe expense so confirm with your case manager that this travel is covered under your claim before your first booking.