TAC Transport Melbourne
Approved transport for TAC clients — getting you to medical appointments and rehabilitation safely, on time, and with direct billing to your TAC claim. No out-of-pocket expense for eligible clients.
What is TAC Transport?
The Transport Accident Commission (TAC) is a Victorian Government authority that supports people injured in transport accidents. As part of their entitlements, eligible TAC clients may have transport expenses covered to attend medical appointments and rehabilitation. For more on entitlements, visit the TAC website.
TAC transport entitlements typically cover travel to hospitals, specialist clinics, rehabilitation centres, physiotherapy sessions, and other treatment-related appointments, provided the transport is pre-approved by TAC.
As an approved TAC transport provider, Book Melbourne Taxi bills TAC directly using your claim number, so you do not pay out of pocket and do not need to handle any paperwork.
We also assist clients funded through related schemes: see our NDIS transport and WorkSafe transport pages for more information.
Who Qualifies for TAC Transport?
For eligibility queries, contact TAC on 1300 654 329 or visit the TAC website.
Our TAC Transport Services
We transport TAC clients to all approved medical and rehabilitation appointments — reliably, professionally, and on time.
Medical Appointments
GP visits, hospital outpatient appointments, specialist clinics, radiology, and all other approved medical visits.
Rehabilitation Centres
Inpatient and outpatient rehabilitation, occupational therapy, and recovery program transport.
Physiotherapy & Allied Health
Regular physiotherapy, hydrotherapy, pain management clinics, psychology, and other allied health services.
Specialist Visits
Orthopaedic surgeons, neurologists, pain specialists, and all approved TAC-funded specialist consultations.
Return Home from Hospital
Safe, comfortable transport home after hospital stays, day surgery, and outpatient procedures.
Ongoing Daily Transport
Regular ongoing transport arrangements for clients with long-term treatment needs — consistent, scheduled, reliable.
Why Choose Us for TAC Transport?
Our drivers understand that TAC clients are often recovering from injuries. We prioritise your comfort, punctuality, and dignity on every trip.
TAC Approved Provider
We are an approved TAC transport provider — fully familiar with TAC claim processes, documentation requirements, and billing procedures.
Direct Claim Billing
We bill TAC directly using your claim number. You never pay out of pocket and never need to handle receipts or reimbursements.
On-Time Guarantee
Missing medical appointments can set back your recovery. We monitor traffic and schedule carefully to guarantee timely pickups every time.
Accredited, Professional Drivers
All drivers hold Commercial Passenger Vehicle (CPV) accreditation from Transport for Victoria, required for all for-hire vehicle work in Victoria. Courteous, patient, and experienced with clients who may have physical limitations.
Comfortable, Well-Maintained Vehicles
Travel in clean, late-model sedans, SUVs, or maxi vans — spacious and comfortable, especially important when recovering from injuries.
Full Documentation
We maintain comprehensive trip logs and invoices, meeting all TAC administrative and compliance requirements.
Serving Melbourne TAC clients since 2015. 5,000+ rides completed. 4.9 stars on Google.
Read what Melbourne passengers say on Google. 67+ reviews, 4.9 average.
Vehicles for TAC Clients
Clean, comfortable vehicles suited to passengers managing pain or limited mobility after a transport accident.
Standard Sedan
Comfortable, air-conditioned sedan — ideal for individual TAC clients attending medical appointments, therapy sessions, or specialist consultations.
Book This VehicleMaxi Van
Spacious maxi van — ideal for clients who need extra room due to mobility aids, bulky medical equipment, or when travelling with a support person.
Book This VehicleHow TAC Transport Works
Simple, straightforward — and no out-of-pocket expense for approved TAC clients.
Contact Your TAC Case Manager
Call your TAC case manager or ring TAC on 1300 654 329. Confirm that your injury qualifies and that treatment transport is covered under your entitlements.
Provide Our Details to TAC
Tell your case manager you need transport and provide our details: Book Melbourne Taxi. ABN available on request. TAC will issue a transport authority number.
Call Us to Book
Phone us on 0422 333 880. Provide your TAC claim number, pickup address, destination, and appointment time. We receive the transport authority and confirm your booking.
We Bill TAC Directly
Your driver picks you up on time with door-to-door service. We invoice TAC directly using your authority number. No payment required from you.
Direct Billing to Your TAC Claim
We bill TAC directly so you don't pay out of pocket. Provide your TAC claim number when booking — we handle all invoicing and documentation.
TAC Claim Number
We invoice TAC directly using your claim number. No upfront payment, no receipts to chase. Simply provide your claim number when booking.
Pre-Approved Transport
Transport must be pre-approved by TAC. Contact TAC on 1300 654 329 or visit tac.vic.gov.au before your first booking.
Full Trip Documentation
We maintain comprehensive trip logs for TAC compliance, including pickup and dropoff times, driver name, vehicle registration, and fare amount. Copies available on request.
TAC Transport Coverage Areas
We service Melbourne metro and surrounding regions for all approved TAC transport.
Frequently Asked Questions
Yes. Book Melbourne Taxi is an approved Transport Accident Commission (TAC) transport provider. We accept TAC clients for medical appointments, rehabilitation sessions, physiotherapy, specialist visits, and ongoing daily travel across Melbourne metro and surrounding suburbs.
In most cases, yes. TAC clients need pre-approval for transport expenses before the first booking.
Once your TAC transport is approved, provide us with your claim number when you book.
Yes. For regular rehabilitation or specialist appointments we set up a standing schedule, with the same driver at the same pickup time each week or fortnight.
Yes, subject to driver availability, so call 0422 333 880 as early in the day as you can. For regular appointments, booking in advance is best.
Yes. We provide complete trip documentation for every journey including pickup and dropoff address, date and time, driver name, vehicle registration number, distance travelled, and fare amount.
Yes. We run early mornings, evenings, and weekends for TAC clients with appointments outside standard hours.
Ready to Book Your TAC Transport?
Call us with your TAC claim number — we arrange everything and bill TAC directly.
What Our Passengers Say
Rated 4.9 from 75 reviews on Google. These are real reviews, shown exactly as our passengers wrote them.
This is my first time using this can and it was very good.cause the driver was on time to my appointment and the driver was very friendly.
Wonderful service, on-time, friendly booking assistance and drivers. Felt safe, very clean car. We will definitely book with you again. Thank you
Booking a taxi has never been easier since I found Book Melbourne Taxi. Their user-friendly app makes reserving a cab a breeze, and the drivers are consistently professional and friendly. Whether it's a short trip or an airport transfer, I trust Book Melbourne Taxi for a safe and comfortable ride every time. Definitely a reliable taxi service in Melbourne!
Excellent and very professional service. Drivers are very helpful and friendly. The car was extremely comfortable and spotless. Very easy to meet up with our driver on arrival at Melbourne Airport. Fees are very reasonable and you can’t beat the door-to-door service and punctuality. We would highly recommend this taxi service to family and friends.
Omer was great to deal with. On time,clean vehicle, safe driving. Definitely will use again.
Superb service, excellent and comfortable ride for 4 of including my parents who are senior citizens. We felt like we were with someone we know for years. Highly recommend Omer and Adeel! 🙌
Great service, very responsive with communication. Punctual. Car was luxurious. Reasonable price for the car
10 stars If i could Exceptional service and brilliant people
As a visitor to Melbourne, I booked a taxi for an immediate pick up. Very quickly I received a text with the taxi details and informed of just a 6 minute wait. A great service and I will use them again
Unreal taxi service. Thank you from a Queenslander.