NDIS Transport Melbourne
Reliable, compassionate transport for NDIS participants across Melbourne. Registered provider with direct billing to your plan manager — no out-of-pocket expense for eligible participants.
What is NDIS Transport?
The National Disability Insurance Scheme (NDIS) provides funding to help people with disability lead more independent lives. Transport support falls under Support Category 3 Transport guidelines on the NDIS website, and can be used to fund a wide range of everyday travel needs.
If you are an NDIS participant with transport funding in your plan, you may be eligible to use this funding for taxi and private transport services, covering travel to medical appointments, therapy, work, school, shopping, and social activities.
As a registered NDIS transport provider, Book Melbourne Taxi bills your plan manager or support coordinator directly, meaning no out-of-pocket cost for eligible participants.
We also provide TAC transport and WorkSafe transport for clients whose travel is funded through those schemes.
Who Qualifies for NDIS Transport Funding?
Not sure if you qualify? Call us on 0422 333 880 and we'll help you understand your options.
Our NDIS Transport Services
We transport NDIS participants to wherever they need to go — reliably, comfortably, and on time.
Medical & Health Appointments
GP visits, hospitals, specialist clinics, radiology, and pathology — we get you there safely and bring you home.
Therapy & Allied Health
Physiotherapy, occupational therapy, speech therapy, psychology, and more — regular or one-off bookings available.
Education & Employment
School, TAFE, university, workplace, job interviews, and supported employment programs across Melbourne.
Shopping & Daily Activities
Grocery runs, pharmacy visits, banking, and everyday errands that are essential for independent living.
Social & Community Activities
Day programs, community events, recreational activities, and social outings to support connection and wellbeing.
Support Coordination Appointments
Travel to plan review meetings, NDIS planning sessions, and appointments with support coordinators.
Why Choose Us for NDIS Transport?
We understand NDIS clients have specific needs. Our drivers are trained to provide supportive, patient, and dignified transport every time.
Registered NDIS Provider
We are a registered transport provider under the NDIS framework — we understand the billing requirements, claim codes, and documentation needed.
Direct Plan Billing
We invoice your plan manager or support coordinator directly. No paperwork burden for you — we handle all the administration.
Punctual & Reliable
We know that late arrivals can mean missed appointments. We schedule carefully and monitor live traffic to ensure on-time pickups every time.
Trained, Supportive Drivers
Our drivers complete disability awareness training and are experienced in assisting participants safely from door to vehicle and during transit. They take the time you need, every trip.
Clean, Comfortable Vehicles
All vehicles are regularly cleaned, maintained, and inspected. We offer both sedan and maxi van options to suit your group size and needs.
Wide Coverage Area
We service all Melbourne metropolitan suburbs, Geelong, and the Mornington Peninsula — no postcode too far.
Trusted by Melbourne NDIS participants since 2015. 5,000+ rides completed. 4.9 stars on Google.
Read what Melbourne passengers say on Google. 67+ reviews, 4.9 average.
Vehicles for NDIS Participants
Choose the vehicle that best suits your needs and group size.
Standard Sedan
Ideal for individual NDIS participants heading to appointments, therapy, or daily activities. Comfortable, air-conditioned, and well-maintained for every trip.
Book This VehicleMaxi Van
Perfect for group travel, or for participants who travel with support workers. Also suitable for those who need extra space for equipment or mobility aids.
Book This Vehicle♿ Standard sedans and maxi vans available now. Wheelchair-accessible vehicle (WAV) bookings: contact us on 0422 333 880 to confirm current availability.
How to Book NDIS Transport
Three simple steps — we handle the NDIS paperwork, you just focus on your journey.
Call or Book Online
Phone us on 0422 333 880 or use the online booking form. Provide your pickup address, destination, and appointment time.
Mention It's an NDIS Booking
Tell us you're an NDIS participant. Provide your NDIS number and plan manager contact details — we take care of all the billing administration.
We Handle the Rest
Your driver arrives on time, provides door-to-door assistance, and we invoice your plan manager directly. You travel stress-free.
Direct Billing to Your NDIS Plan
We offer direct billing to your NDIS plan manager or support coordinator. No out-of-pocket expense for eligible participants.
Plan Managed
We invoice your plan manager directly for all transport services — no receipts for you to chase.
Support Coordination
Your support coordinator can arrange and pre-approve bookings with us on your behalf.
Self-Managed Plans
Participants with self-managed plans receive a detailed tax invoice for direct NDIS reimbursement.
Support Coordinator Partners: We work directly with support coordinators and plan managers. Call us on 0422 333 880 to establish a regular booking schedule.
NDIS Transport Coverage Areas
We service a wide area across Melbourne and Victoria — if you're unsure, just call us.
Frequently Asked Questions
Yes. Book Melbourne Taxi is a registered NDIS transport provider under Support Category 3, which covers transport for participants who cannot use public transport due to their disability.
Yes. We offer direct billing to your NDIS plan manager or support coordinator. Eligible participants have no out-of-pocket cost at the time of travel.
We have standard sedans that fit 1 to 4 passengers with standard luggage, and maxi vans that carry up to 11 passengers.
We recommend booking at least 24 hours in advance to guarantee availability, particularly for scheduled medical or therapy appointments.
We service all Melbourne metropolitan suburbs including the CBD, inner east and inner north, Doncaster, Box Hill, Camberwell, the Dandenong corridor, Frankston, Clayton, Bentleigh, and the Mornington Peninsula.
Our drivers wait up to 30 minutes at no extra charge. If you will be longer, text or call 0422 333 880 and we will move the pickup.
Yes, it is our most common NDIS arrangement. Call 0422 333 880 to set your schedule, and give 48 hours notice to change or cancel a recurring trip.
Yes. Your support worker is welcome to travel with you at no extra charge within the standard passenger capacity.
Ready to Book Your NDIS Transport?
Call us now or book online. We'll set up direct billing with your plan manager and take care of everything.
What Our Passengers Say
Rated 4.9 from 75 reviews on Google. These are real reviews, shown exactly as our passengers wrote them.
This is my first time using this can and it was very good.cause the driver was on time to my appointment and the driver was very friendly.
Omer was great to deal with. On time,clean vehicle, safe driving. Definitely will use again.
Excellent and very professional service. Drivers are very helpful and friendly. The car was extremely comfortable and spotless. Very easy to meet up with our driver on arrival at Melbourne Airport. Fees are very reasonable and you can’t beat the door-to-door service and punctuality. We would highly recommend this taxi service to family and friends.
Superb service, excellent and comfortable ride for 4 of including my parents who are senior citizens. We felt like we were with someone we know for years. Highly recommend Omer and Adeel! 🙌
Booking a taxi has never been easier since I found Book Melbourne Taxi. Their user-friendly app makes reserving a cab a breeze, and the drivers are consistently professional and friendly. Whether it's a short trip or an airport transfer, I trust Book Melbourne Taxi for a safe and comfortable ride every time. Definitely a reliable taxi service in Melbourne!
Wonderful service, on-time, friendly booking assistance and drivers. Felt safe, very clean car. We will definitely book with you again. Thank you
Great service, cars are immaculate, always professional, prompt and easy communication! As a regular customer, this group is highly recommended.
10 stars If i could Exceptional service and brilliant people
Very professional and the driver was amazing highly recommended
Excellent service and communication, prestige clean cars and very friendly professional drivers. Most efficient and comfortable services I have experienced in 15 years of business!