NDIS Transport Melbourne

Yes. Book Melbourne Taxi is a registered NDIS transport provider under Support Category 3, which covers transport for participants who cannot use public transport due to their disability. We work directly with NDIS participants, plan managers, and support coordinators across all Melbourne suburbs and surrounding regions. Our drivers are patient, accredited, and familiar with the needs of passengers with disabilities. We carry baby and child seats, assist with boarding and alighting, and allow extra time where needed. All vehicles are air-conditioned and well-maintained. If you are setting up NDIS transport for the first time, call us on 0422 333 880 and we will walk you through what we need from you to get started. You will need your NDIS participant number and your plan manager or support coordinator contact details. From there we handle everything.

Yes. We offer direct billing to your NDIS plan manager or support coordinator. Eligible participants have no out-of-pocket cost at the time of travel. When you book, provide your NDIS participant number and your plan manager's name and contact email. We issue invoices directly to the plan manager after each trip or on a weekly schedule, whichever works better for your plan. We use the standard NDIS transport rate under Support Category 3 and include all required trip documentation with every invoice. If you self-manage your NDIS plan, we provide a detailed tax invoice after each trip that you can claim directly. Call us on 0422 333 880 to discuss your billing setup before your first booking and we will make sure everything is in order from the start.

We have standard sedans that fit 1 to 4 passengers with standard luggage, and maxi vans that carry up to 11 passengers. All vehicles are clean, air-conditioned, GPS-tracked, and commercially insured. We carry forward facing and rear facing child seats for younger passengers with disabilities at no additional charge. If you need a wheelchair accessible vehicle, call us on 0422 333 880 before booking so we can confirm current availability. For participants who need extra boarding time, extra legroom, or any other specific requirement, let us know when booking and we will allocate the most suitable vehicle and driver. We do not rush participants. Our drivers are trained to assist with boarding and alighting and will wait patiently without making the passenger feel rushed.

We recommend booking at least 24 hours in advance to guarantee availability, particularly for scheduled medical or therapy appointments. For recurring weekly or fortnightly transport, we can lock in a standing schedule so you always have the same driver at the same time without needing to rebook each week. Same-day bookings are accepted subject to driver availability, so call us on 0422 333 880 as early in the day as possible for urgent requests. For NDIS participants with high-frequency transport needs, setting up a recurring schedule is the most reliable option and we coordinate directly with your plan manager to make sure the billing matches each booking.

We service all Melbourne metropolitan suburbs including the CBD, inner east and inner north, Doncaster, Box Hill, Camberwell, the Dandenong corridor, Frankston, Clayton, Bentleigh, and the Mornington Peninsula. We also cover western suburbs including Footscray, Sunshine, Werribee, and Point Cook, and northern suburbs including Preston, Thomastown, and Bundoora. For participants needing transport to specialist services in Geelong, Ballarat, or regional Victoria, we can arrange fixed-fare city-to-city transfers. If you are unsure whether your suburb is covered, call us on 0422 333 880. We rarely say no. If we cannot cover a specific area on a specific day, we will tell you upfront rather than leave you without transport.

Our drivers wait for up to 30 minutes at no extra charge. If your appointment is running longer than expected, send a quick text or call us on 0422 333 880 and we will update the driver and reschedule the pickup time. We understand that medical appointments, therapy sessions, and specialist visits do not always finish when planned. We never charge the participant for a wait that is outside their control. For recurring transport, if your appointment time regularly runs long, tell us and we will adjust your standing booking to build in extra time. We also accept calls from support workers on behalf of participants if the participant is unable to call while in an appointment.

Yes. This is our most common arrangement for NDIS participants with regular appointments. We set up a standing schedule so you have the same driver, the same vehicle, and the same pickup time each week or fortnight. We coordinate the invoicing schedule directly with your plan manager so there is no admin burden on the participant. Call us on 0422 333 880 to establish your recurring schedule. We ask for at least 48 hours notice to cancel or change a recurring booking to avoid a cancellation fee being invoiced to your plan. Most plan managers prefer a standing arrangement because it makes budgeting predictable and reduces the number of individual invoices to process.

Yes. Your support worker is welcome to travel with you at no extra charge within the standard passenger capacity. A sedan fits up to 4 passengers total, so a participant plus one or two support workers is fine. For larger groups or where the participant uses equipment that takes up additional space, our maxi van accommodates up to 11 passengers including support workers and any necessary mobility aids. If you travel with equipment such as a walker, folding wheelchair, or portable ramp, let us know when booking so we can confirm the vehicle has suitable boot space. We do not charge extra for support workers or for reasonable mobility equipment.