TAC Transport Melbourne
Approved transport for TAC clients — getting you to medical appointments and rehabilitation safely, on time, and with direct billing to your TAC claim. No out-of-pocket expense for eligible clients.
What is TAC Transport?
The Transport Accident Commission (TAC) is a Victorian Government authority that supports people injured in transport accidents. As part of their entitlements, eligible TAC clients may have transport expenses covered to attend medical appointments and rehabilitation. For more on entitlements, visit the TAC website.
TAC transport entitlements typically cover travel to hospitals, specialist clinics, rehabilitation centres, physiotherapy sessions, and other treatment-related appointments, provided the transport is pre-approved by TAC.
As an approved TAC transport provider, Book Melbourne Taxi bills TAC directly using your claim number, so you do not pay out of pocket and do not need to handle any paperwork.
We also assist clients funded through related schemes: see our NDIS transport and WorkSafe transport pages for more information.
Who Qualifies for TAC Transport?
For eligibility queries, contact TAC on 1300 654 329 or visit the TAC website.
Our TAC Transport Services
We transport TAC clients to all approved medical and rehabilitation appointments — reliably, professionally, and on time.
Medical Appointments
GP visits, hospital outpatient appointments, specialist clinics, radiology, and all other approved medical visits.
Rehabilitation Centres
Inpatient and outpatient rehabilitation, occupational therapy, and recovery program transport.
Physiotherapy & Allied Health
Regular physiotherapy, hydrotherapy, pain management clinics, psychology, and other allied health services.
Specialist Visits
Orthopaedic surgeons, neurologists, pain specialists, and all approved TAC-funded specialist consultations.
Return Home from Hospital
Safe, comfortable transport home after hospital stays, day surgery, and outpatient procedures.
Ongoing Daily Transport
Regular ongoing transport arrangements for clients with long-term treatment needs — consistent, scheduled, reliable.
Why Choose Us for TAC Transport?
Our drivers understand that TAC clients are often recovering from injuries. We prioritise your comfort, punctuality, and dignity on every trip.
TAC Approved Provider
We are an approved TAC transport provider — fully familiar with TAC claim processes, documentation requirements, and billing procedures.
Direct Claim Billing
We bill TAC directly using your claim number. You never pay out of pocket and never need to handle receipts or reimbursements.
On-Time Guarantee
Missing medical appointments can set back your recovery. We monitor traffic and schedule carefully to guarantee timely pickups every time.
Accredited, Professional Drivers
All drivers hold Commercial Passenger Vehicle (CPV) accreditation from Transport for Victoria, required for all for-hire vehicle work in Victoria. Courteous, patient, and experienced with clients who may have physical limitations.
Comfortable, Well-Maintained Vehicles
Travel in clean, late-model sedans, SUVs, or maxi vans — spacious and comfortable, especially important when recovering from injuries.
Full Documentation
We maintain comprehensive trip logs and invoices, meeting all TAC administrative and compliance requirements.
Serving Melbourne TAC clients since 2015. 5,000+ rides completed. 4.9 stars on Google.
Read what Melbourne passengers say on Google. 67+ reviews, 4.9 average.
Vehicles for TAC Clients
Clean, comfortable vehicles suited to passengers managing pain or limited mobility after a transport accident.
Standard Sedan
Comfortable, air-conditioned sedan — ideal for individual TAC clients attending medical appointments, therapy sessions, or specialist consultations.
Book This VehicleMaxi Van
Spacious maxi van — ideal for clients who need extra room due to mobility aids, bulky medical equipment, or when travelling with a support person.
Book This VehicleHow TAC Transport Works
Simple, straightforward — and no out-of-pocket expense for approved TAC clients.
Contact Your TAC Case Manager
Call your TAC case manager or ring TAC on 1300 654 329. Confirm that your injury qualifies and that treatment transport is covered under your entitlements.
Provide Our Details to TAC
Tell your case manager you need transport and provide our details: Book Melbourne Taxi. ABN available on request. TAC will issue a transport authority number.
Call Us to Book
Phone us on 0422 333 880. Provide your TAC claim number, pickup address, destination, and appointment time. We receive the transport authority and confirm your booking.
We Bill TAC Directly
Your driver picks you up on time with door-to-door service. We invoice TAC directly using your authority number. No payment required from you.
Direct Billing to Your TAC Claim
We bill TAC directly so you don't pay out of pocket. Provide your TAC claim number when booking — we handle all invoicing and documentation.
TAC Claim Number
We invoice TAC directly using your claim number. No upfront payment, no receipts to chase. Simply provide your claim number when booking.
Pre-Approved Transport
Transport must be pre-approved by TAC. Contact TAC on 1300 654 329 or visit tac.vic.gov.au before your first booking.
Full Trip Documentation
We maintain comprehensive trip logs for TAC compliance, including pickup and dropoff times, driver name, vehicle registration, and fare amount. Copies available on request.
TAC Transport Coverage Areas
We service Melbourne metro and surrounding regions for all approved TAC transport.
Frequently Asked Questions
Yes. Book Melbourne Taxi is an approved Transport Accident Commission (TAC) transport provider. We accept TAC clients for medical appointments, rehabilitation, specialist visits, and ongoing daily travel needs across Melbourne metro and surrounds.
In most cases, TAC clients do require pre-approval for transport expenses. We recommend contacting TAC directly on 1300 654 329 to confirm your transport entitlement before your first booking. Once approved, we can set up a regular transport arrangement with direct billing.
Once your transport is approved by TAC, simply provide us with your TAC claim number when booking. We invoice TAC directly for each trip — there is no out-of-pocket cost for you. We maintain full trip records and documentation as required by TAC.
We specialise in ongoing transport arrangements for TAC clients attending regular rehabilitation, physiotherapy, or specialist appointments. We can set up a recurring schedule so you have the same driver at the same time each week — call us on 0422 333 880 to arrange this.
We do accept same-day bookings subject to driver availability. However, for approved ongoing TAC transport, we strongly recommend booking in advance to guarantee availability. Call us on 0422 333 880 as early as possible for same-day requests.
Yes. We provide full trip documentation for every journey, including pickup and dropoff times, driver name, vehicle registration, and fare amount. These records are maintained for TAC compliance and copies are available on request for your case file.
We operate early mornings, evenings, and weekends for TAC clients with appointments outside standard hours. Call us on 0422 333 880 to discuss your schedule and we will do our best to accommodate your needs.
Ready to Book Your TAC Transport?
Call us with your TAC claim number — we arrange everything and bill TAC directly.