TAC Transport Melbourne

Yes. Book Melbourne Taxi is an approved Transport Accident Commission (TAC) transport provider. We accept TAC clients for medical appointments, rehabilitation sessions, physiotherapy, specialist visits, and ongoing daily travel across Melbourne metro and surrounding suburbs. Our drivers are accredited, patient, and familiar with the requirements of TAC transport clients, including allowing extra time for boarding, assisting with luggage, and waiting at appointments without rushing. All vehicles are commercially licensed, insured, and GPS-tracked. If this is your first time arranging TAC transport, call us on 0422 333 880 and we will explain exactly what we need from you to get the billing set up. Once your TAC claim number is confirmed and transport is approved, most clients find the process straightforward and there is no out-of-pocket cost at the time of travel.

In most cases, yes. TAC clients need pre-approval for transport expenses before the first booking. Contact TAC directly on 1300 654 329 to confirm your entitlement and get approval for transport to your appointments. Once you have approval, call us on 0422 333 880 with your claim number and we can set up your first booking or a recurring transport schedule. Approval is typically linked to specific appointment types so if you are travelling to multiple different providers, confirm that each type of appointment is covered. We can help you understand what information TAC will ask for if you are unsure. We do not charge a setup or admin fee for establishing a TAC billing arrangement.

Once your TAC transport is approved, provide us with your claim number when you book. We invoice TAC directly for each trip and you pay nothing at the time of travel. Every invoice includes the pickup and dropoff locations, trip date and time, driver name, vehicle registration, distance, and fare amount as required by TAC. We send invoices electronically and keep records for the full duration your transport arrangement is active. Copies of all trip documentation are available to you on request, which is useful if TAC ever asks you to verify a trip or if your case manager needs records for your file. Call us on 0422 333 880 to get your billing arrangement confirmed before your first booking.

Yes, and this is the most common arrangement for TAC clients. If you have regular rehabilitation, physiotherapy, or specialist appointments, we set up a standing schedule so you have the same driver at the same pickup time each week or fortnight. This means no rebooking each time and no risk of forgetting. We coordinate the invoicing directly with TAC and keep a full record of all trips. The standing schedule can be adjusted if your appointment times change or if you add a new appointment type. Call us on 0422 333 880 to discuss your schedule and we will confirm availability, set up the recurring bookings, and get the billing arrangement in place. We ask for 48 hours notice to cancel or change a standing booking.

Yes, subject to driver availability. For urgent or unexpected appointments, call us on 0422 333 880 as early in the day as possible and we will do our best to accommodate you. That said, for regular approved TAC transport we strongly recommend booking in advance, particularly for early morning appointments or pickups from outer suburbs. Same-day availability cannot always be guaranteed and we would rather you have a confirmed booking than be left without transport. If you know your upcoming appointment schedule, even for the next two or three weeks, it is worth locking in all of those bookings at once to guarantee your vehicle.

Yes. We provide complete trip documentation for every journey including pickup and dropoff address, date and time, driver name, vehicle registration number, distance travelled, and fare amount. This documentation meets TAC compliance requirements and is automatically kept on file. If your TAC case manager or rehabilitation provider requests trip records, we can provide them quickly. Copies are also available to you on request at any time for your own records. We maintain trip records for the duration of your active TAC transport arrangement. If your claim is under review or you need to provide evidence of trips for any reason, call us on 0422 333 880 and we will prepare the documentation you need.

Yes. We run early mornings, evenings, and weekends for TAC clients with appointments outside standard hours. Rehabilitation clinics, hospital outpatient departments, and specialist practices often have early or late appointment slots and we work around those times. For standing weekly transport outside business hours, we confirm the schedule in advance so there is no uncertainty about availability. Call us on 0422 333 880 to discuss your appointment times and we will tell you directly whether we can accommodate them. We cover all Melbourne suburbs around the clock and do not limit TAC transport to business hours only.